Packages are generally dispatched from the factory within 1 week of receipt of your order and are shipped via an international courier... However, this can take a while longer depending on the product you purchase.
Classic Series - Generally dispatched from the factory within 3-5 days.
Ultra, Design and Bling Series - Generally dispatched from the factory within 5-9 days.
Artistic Full Colour Series - Because of the custom nature of these items, they can take up to 3 weeks to be manufactured.
Shipping to the UK then generally takes another 2 to 4 weeks.
The above time scales are generally correct, but unfortunately due to various factors we cannot guarantee the above delivery times. International shipping from our factory has to go through 2 custom checks and this can take time. We are sorry if your items get held up, but this is out of our control and there is nothing we can do to speed them up... (Trust me we have tried). We find this just as frustrating as our customers do.
We do our very best to deliver every order within the time scales above, but we can not guarantee this. If your order is held up for any reason, we will contact you to keep you updated.
The prices charged include any Shipping fees include handling fees, the shipping fee you pay at the checkout covers shipping to your address in the UK as well as any additional handling / quality control we may wish to complete before sending you the item(s).
Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. If ordering more than 1 item, We advise you to group your items in to one order.
Returns / Damaged Goods
On delivery, please check your items thoroughly as we will only allow a return of a damaged item if it is reported to us within 24 hours of you receiving it. You will be offered a replacement product, but we must be notified of any damage within 24 hours of you receiving the item.
Although incredibly rare, If your item does arrive damaged, please email photos of the damage to firstname.lastname@example.org and we will be in touch.